rom : General Manager Date : August 3rd
To : Production manager Re : Jersey Contract

1. The above client is threatening legal action if this order does not reach him before 25th sept we would probably win his case. He already owes us 17.000 which may well become a bad debt.
2. Cloth from Bonardi has now arrived we must start production this week.
3. Completion date must be brought to mid-september. Which means working overtime. Please advice me of the effect of this on all other order.

JW


Could you please check stock lines which we could offer as replacement.

Transport manager : when did you find out? (a)
Truck driver : Only a few minutes ago. (4)

Transport manager : Were they all there when you dropped your first load in Manchester? (b)
Truck driver : Yes, they were, as far as I know. (5)

Transport manager : What's the matter ? (c)
Truck driver : I'm four chairs short. (3)

Transport manager : Where are you speaking from? (d)
Truck driver : Brampton. (1)

Transport manager : Where else did you stop ? (e)
Truck driver : I didn't stop anywhere else. I drove straight here from Manchester. (7)

Transport manager : Is everything O.K.? (f)
Truck driver : No it isn't. That's why I'm ringing. (2)

Transport manager :
Truck driver :

• Our new Hibernian cotton mill is in wexford. It is situated in area which is scheduled for light industry. Twelve hundred kilometres south of Dublin and thirty two kilometres east of waterford.
• Our new Norwegian hotel is in alesund. It is situated in area which is scheduled for tourism. Two hundred kilometres south of trondheim and three hundred and twenty kilometres west of oslo.
• our new scotlish sport complex is in aveamore. it is situated in area which is scheduled for liesure and recreation. one hundred and seventy five kilometres north of glasgow and fourty eigth south of invernes.
• our new japanese steel factory is in nagoya. it is situated in area which is scheduled for heavy industry. one hundred eighty kilometres east of osaka and two hundred west of tokyo.
• our new spanish art galery is in cordoba. it is situated in area which is scheduled for cultural activities. two hundred kilometres north of malaga and one hundred fifty east of sevile.
  

I need a conference room for 8th days, from august 18th to 28th with a large room as there for 30 people attending the conference.
I need to have electric sockets for an overhead projector and screen.
Could you please confirmation that there will be buffet facilities.

Your faithfully,

(siti jana ena)

B. Company B has been a supplier for 5 years. and has supplied good on a sixty days credit to limit of 10.000. they report that the hotel is experimenting temporary eash flow problems.
C. Company C has been a supplier for 2 years and supplied. goods on go days credit to a limit of 3000. however, recently thehotel exceded these tems and supplies had to be stopped.
D. Company D has been a supplier for 9 months. and has supplied good on thirty days credit to limit of 2000. However, hotel normally pays after second reminder.

Replay to the situation below -choose phrses from the appropriate paragraph in d1.
Observe these 4 stage in each letter:

1. Acknowledgwe
2. express regret 9be tacftful0
3. Give a reason for your refusal
4. Offer a counter-proposal

Situation 1:
you are a mmanufacture. reply to a wholesaler who is unknow to you. He wrote asking for an agency.

you area unble to offer an agency
yuo already have a repesentative
your reply: offer a sub-agency
offer to supply though your main agent
Situation 2:
You are a bank manager. reply to a newly established importerwho wanted a bank loan
you are unble to grant a bank loan.
he had insufficient collateral.
your reply: counter - proposal. a third party guarantee
offer to grant the loan on favourable termms
Situation 3:
You are a financial manager. reply to an old customer who asked for longer credit for goods he has already received.
you are unble to grant further credit
you have already given him an extension of go days beyond normal. also further
your reply: order are due for delevery soon
counter-proposal; payment by bill of exchange accepted 120 day from invoice.
the customer must pay the interest

Dear sir,
I would like to reserve a single room with bath for the nigths of august 14th and 15th.
i would very much appreciate a quite room away from traffic noise.
Could you please conform that there is a lift to whichever floor i am on, as i have difficulty with stairs?
Your strairs?

Active

1. You will not paid your bill
2. I will pick him up at 7:00 am
3. The board did not show immediate interst
4. We cannot find any record of this account
   
5. We will have to make salary cuts and shorten holiday
   
6. We have made a mistake and incrred a lost
7. You have overrawn your account to we the excent of 187. we jave made to you so you can chace your excent position.
   

Passive

1. Your will has been paid
2. He willbe picked up at 07:00 hrs
3. No immediate onterest wa shown by the coard
4. No record of this account can be found
5. slary cuts wil have to be made and holiday shortened
6. A mistake has been made and a loss inncurent
7. Your account has ben over drawn to the extent of 187. Arrangement have been made to have a statment forwarded to you s that your excat position can be checked.
   

Dear mr.Loannov
The albani group had bad from global crisis,but everyproblem that the companyis getting better to a good situation, and even the situation going back to the normal. all this the rumours albani will be taken over is absoluteky not true.
the family will be mainting control the company and very help rully when the company attack by the rumours will be broke. please the albni group make contact ti the family to get right and cleary informatoin.

Dear mr.loanov