Replay to the situation below -choose phrses from the appropriate paragraph in d1.
Observe these 4 stage in each letter:

1. Acknowledgwe
2. express regret 9be tacftful0
3. Give a reason for your refusal
4. Offer a counter-proposal

Situation 1:
you are a mmanufacture. reply to a wholesaler who is unknow to you. He wrote asking for an agency.

you area unble to offer an agency
yuo already have a repesentative
your reply: offer a sub-agency
offer to supply though your main agent
Situation 2:
You are a bank manager. reply to a newly established importerwho wanted a bank loan
you are unble to grant a bank loan.
he had insufficient collateral.
your reply: counter - proposal. a third party guarantee
offer to grant the loan on favourable termms
Situation 3:
You are a financial manager. reply to an old customer who asked for longer credit for goods he has already received.
you are unble to grant further credit
you have already given him an extension of go days beyond normal. also further
your reply: order are due for delevery soon
counter-proposal; payment by bill of exchange accepted 120 day from invoice.
the customer must pay the interest

Dear sir,
I would like to reserve a single room with bath for the nigths of august 14th and 15th.
i would very much appreciate a quite room away from traffic noise.
Could you please conform that there is a lift to whichever floor i am on, as i have difficulty with stairs?
Your strairs?

Active

1. You will not paid your bill
2. I will pick him up at 7:00 am
3. The board did not show immediate interst
4. We cannot find any record of this account
   
5. We will have to make salary cuts and shorten holiday
   
6. We have made a mistake and incrred a lost
7. You have overrawn your account to we the excent of 187. we jave made to you so you can chace your excent position.
   

Passive

1. Your will has been paid
2. He willbe picked up at 07:00 hrs
3. No immediate onterest wa shown by the coard
4. No record of this account can be found
5. slary cuts wil have to be made and holiday shortened
6. A mistake has been made and a loss inncurent
7. Your account has ben over drawn to the extent of 187. Arrangement have been made to have a statment forwarded to you s that your excat position can be checked.
   

Dear mr.Loannov
The albani group had bad from global crisis,but everyproblem that the companyis getting better to a good situation, and even the situation going back to the normal. all this the rumours albani will be taken over is absoluteky not true.
the family will be mainting control the company and very help rully when the company attack by the rumours will be broke. please the albni group make contact ti the family to get right and cleary informatoin.

Dear mr.loanov