Replay to the situation below -choose phrses from the appropriate paragraph in d1.
Observe these 4 stage in each letter:

1. Acknowledgwe
2. express regret 9be tacftful0
3. Give a reason for your refusal
4. Offer a counter-proposal

Situation 1:
you are a mmanufacture. reply to a wholesaler who is unknow to you. He wrote asking for an agency.

you area unble to offer an agency
yuo already have a repesentative
your reply: offer a sub-agency
offer to supply though your main agent
Situation 2:
You are a bank manager. reply to a newly established importerwho wanted a bank loan
you are unble to grant a bank loan.
he had insufficient collateral.
your reply: counter - proposal. a third party guarantee
offer to grant the loan on favourable termms
Situation 3:
You are a financial manager. reply to an old customer who asked for longer credit for goods he has already received.
you are unble to grant further credit
you have already given him an extension of go days beyond normal. also further
your reply: order are due for delevery soon
counter-proposal; payment by bill of exchange accepted 120 day from invoice.
the customer must pay the interest